Yealink CP920 User Guide
24
Transferring Calls
During a call, you can transfer the call to another contact.
You can use one of three ways:
l Blind Transfer: Transfer a call directly to the third party without consulting.
l Semi-Attended Transfer: Transfer a call when receiving ringback.
l Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Topics
Performing a Blind Transfer
Performing a Semi-Attended/Attended Transfer
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1. Tap Transfer during a call.
2. Enter the number you want to transfer to.
3. Tap B Trans to complete the transfer.
Performing a Semi-Attended/Attended Transfer
You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.
Procedure
1. Tap Transfer during a call.
2. Do one of the following:
l Enter the number or select a contact from the placed call list you want to transfer the call to.
l Tap Directory. Select the desired contact from the Directory list.
3.
Tap , Send or the OK key to dial out.
4. Do one of the following:
l When you hear the ringback tone, tap Transfer to finish the semi-attended transfer.
l After the contact answers the call, tap Transfer to finish the attended transfer (consultative transfer).
Conference Calls
The phone supports a five-way local conference and multi-way network conference.
During the conference, follow these tips:
l Mute your microphone when you are not speaking, especially in noisy environments.
l Avoid tapping or rustling papers near the microphone.
l Speak in your normal voice without shouting.
Topics
Local Conference
Network Conference
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