| Maintaining Teams Devices | 33
4. Select a desired type of issue and then enter the issue title.
5. Select SEND.
Maintaining Teams Devices
When the device cannot be operated properly, you can investigate or troubleshoot issues along with any
other tasks your administrator may ask you to perform.
• Rebooting Your Device
• Viewing Device Status
• Resetting Your Device
Rebooting Your Device
Your system administrator may ask you to reboot your device if it malfunctions or to assist in
troubleshooting.
Procedure
1. Go to More > Settings > Device Settings > Reboot.
2. Select Reboot phone.
It prompts if you are sure to reboot the device.
3. Select OK.
Viewing Device Status
Your system administrator may ask you to view the device status such as network, MAC, firmware, Partner
APP version, Company Portal version, and Teams version.
Procedure
Go to More > Settings > Device Settings > About.
Resetting Your Device
You can reset the device to factory settings with the need for entering the Administrator's password.
Procedure
1. Go to More > Settings > Device Settings > Debug (Admin only, default password: 0000).
2. Select Reset to Factory Settings.
It prompts if you are sure to reset to factory default.
3. Select OK.
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