Why do I fail to call far site on my Yealink VCH50?
If you fail to call the far site using your Yealink Conference System, the far site may have enabled Do Not Disturb (DND) mode. Contact the far site and ask them to disable DND.
What to do if I forget the administrator password for my Yealink Conference System?
If you forget the administrator password for your Yealink Conference System, and cannot access the advanced settings, you will need to reset your system.
Why can't the far site hear me on my Yealink Conference System?
If the far site cannot hear your audio during a call using the Yealink Conference System, ensure your audio input device is correctly connected and that the speaker at the far site isn't covered or damaged. Also, check if your microphone is muted and ask the far site to verify their volume isn't set to 0.
Why is the voice quality poor on my Yealink VCH50?
If you are experiencing poor voice quality, such as intermittent voice, echo, or other noise, with your Yealink Conference System, try adjusting your distance from the microphone. Ensure the audio pickup device is stationary. Network congestion or old cables may also be factors; contact your network administrator or replace old cables.
Why is the audio unclear on my Yealink Conference System during a call?
If you cannot hear the audio clearly during a call on your Yealink Conference System, try adjusting the speaker volume. If the audio from the far site is muffled, they may be in a highly reverberant room—advise them to speak closer to their phone. Check your audio codec priority, enable noise suppression, and ensure the device is clean and free of dust.
Why can't I receive calls on my Yealink Conference System?
If you cannot receive calls on your Yealink Conference System, ensure your network is available or contact your network administrator. Also, verify that your account is registered and that Do Not Disturb (DND) mode is disabled.
Why is my Yealink VCH50 remote control not working?
If your Yealink Conference System isn't responding to the remote, the issue could be due to several reasons. First, the remote control battery might be dead, so try replacing the batteries. Second, the batteries might be installed incorrectly; ensure they are correctly installed. Finally, make sure you are aiming the remote control directly at the sensor on the device when performing a task.
Why can't I adjust the camera on my Yealink VCH50?
If you cannot adjust the camera angle and focus on your Yealink Conference System, select the local image using your remote control before attempting to adjust the camera. Ensure the system is idle or during a call, and check the remote control.
Why can't I hear the ring tone on my Yealink Conference System?
If you cannot hear the ring tone when receiving a call on your Yealink Conference System, adjust the volume.
Why can't I share content on my Yealink VCH50 Conference System?
If you cannot share content from your Yealink Conference System, ensure your PC is properly connected and turned on. If you're using a VCH50/VCH51 video conferencing hub or WPP20 wireless presentation pod, try replacing it. If using a WPP20, ensure it's connected to the video conferencing system to obtain the Wi-Fi profile and that the wireless AP feature of the video conferencing system is enabled.
General| Field of View (FOV) | 120° |
|---|---|
| Camera | 4K Ultra HD |
| Microphone | Integrated microphone array |
| Microphone Pickup Range | 6m |
| Speaker | Built-in speaker |
| Connectivity | USB |
| Compatibility | Microsoft Teams |
| Power Supply | USB |
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