Yealink VC880 - User Manual

Other manuals for Yealink VC880

Administrator's Guide242 pages

Quick Start Guide20 pages

Questions and Answers

T
Timothy BaxterNov 24, 2025
What to do if I fail to call far site using Yealink VC880 Conference System?
- M
  Maria PhillipsNov 24, 2025
  If you are unable to call a far site using your Yealink Conference System, it could be due to several reasons: * The far site might have enabled DND (Do Not Disturb) mode; contact them to disable it. * One or both accounts may not be registered; check that both call parties have registered their accounts. * You might be failing to dial the IP address of the far site; ensure at least one call protocol (SIP/H.323) is enabled. * Ping the IP address of the far site; if it fails, contact the network administrator. * The far site system might be powered off; contact them to power it on. * The call protocol (SIP/H.323) used by the far site might be different from yours; ensure both sites use the same protocol. * Encryption negotiation (SRTP/H.235) might be failing; if one site uses...
J
Jacob DavisAug 25, 2025
Why does my Yealink VC880 not respond to the remote control?
- T
  Tracy RamseyAug 25, 2025
  Your Yealink Conference System might not be responding to the remote control due to several reasons: * The remote control battery may be dead, so replace the batteries. * The batteries might be installed incorrectly; ensure they are correctly installed. * You might be aiming the remote control in the wrong direction; aim it at the sensor. * You may be trying to control the far-site camera; ensure you are controlling the near-site camera. * Something may be obstructing the sensor on the front of the camera; make sure nothing is in the way. * The remote control itself may be broken, in which case you should replace it.
J
Jay WaltersAug 26, 2025
What to do if the video quality is poor on Yealink VC880 Conference System?
- N
  Natalie RyanAug 27, 2025
  If the video quality on your Yealink Conference System is poor, it could be due to: * An unsuitable monitor resolution. * Packet loss; view the call statistics to check for packet loss and contact the network administrator. * Unsuitable camera parameters; adjust the brightness and white balance. * High-intensity indoor light or direct sunlight on the camera; avoid these situations.
A
Amy WalkerAug 27, 2025
How to prevent monitor burn-in on my Yealink VC880?
- A
  Amy GilbertAug 27, 2025
  To prevent monitor burn-in on your Yealink Conference System: * Avoid displaying static images for extended periods, including meetings that last over an hour without much movement. Configure the automatic sleep time or use a screen saver. * If the monitor's sharpness, brightness, and contrast are set to maximum values, consider decreasing them.
L
larrygreenAug 28, 2025
What to do if far site cannot hear my audio during a call using Yealink VC880 Conference System?
- C
  colesarahAug 28, 2025
  If the far site cannot hear your audio during a call on your Yealink Conference System: * Ensure the audio input device is connected correctly. * Make sure the speaker at the far site is not obscured or damaged; do not stack items on top of the conference phone. * Check that your microphone is not muted and unmute it, if necessary. * Ask the far site to check if their volume is set to 0 and adjust it.
L
Lisa WhiteSep 15, 2025
Why is the audio unclear during calls on my Yealink VC880 Conference System?
- P
  Peter YatesSep 15, 2025
  If the audio is not clear during a call on your Yealink Conference System, try these solutions. First, adjust the volume as the speaker volume might be too low. If the audio is muffled, the far site's room may be reverberant, so contact the far site to speak closer to the phone. You might be using a low-bandwidth audio codec, so adjust the priority order of your audio codec. Enable noise suppression to reduce noise from devices like computers or fans. Finally, clean the device with a soft, slightly damp cloth.
J
Jacqueline TurnerSep 13, 2025
Why is the voice quality poor during calls on my Yealink Conference System?
- C
  Cheryl BurkeSep 13, 2025
  If you experience poor voice quality during a call with your Yealink Conference System, such as intermittent voice, echo, or other noise, it could be due to several factors. The users might be sitting too far from or near to the microphone, so adjust the distance. The audio pickup device might be moved frequently, so put the audio pickup device in a fixed location. There could be network congestion, so connect the network administrator. Or, the cable might be old, so replace the old cables with the new cables, and then check whether the new cables provide better connectivity.
V
Vincent SuarezSep 14, 2025
Why can't I adjust the camera on my Yealink VC880?
- J
  Jerry MillerSep 14, 2025
  If you cannot adjust the camera angle and focus on your Yealink Conference System, ensure that the local image is selected using your remote control before adjusting the camera. Also, make sure the system is idle or during a call, and not in the menu interface, when you try to adjust the camera. Check the remote control.
A
Alyssa AndersonSep 6, 2025
What to do if I cannot adjust the camera angle and the focus on my Yealink VC880 Conference System?
- S
  Sharon DukeSep 6, 2025
  If you cannot adjust the camera angle and focus on your Yealink Conference System: * Select the local image using your remote control before adjusting the camera. * Adjust the camera when the system is idle or during a call, not when it is in the operation menu. * Check the remote control to ensure it is working.
V
Victor RomanSep 3, 2025
What to do if the time and date are wrong on my Yealink VC880?
- S
  stonejodySep 3, 2025
  If the time and date are wrong on your Yealink Conference System: * Contact your network administrator if the system fails to obtain the time and date from the SNTP server automatically. * You can also configure the time and date manually.

Summary

About This Guide

In This Guide

Outlines the chapters and structure of the user manual.

Getting Started

VCR11 Remote Control Guide

Details hardware, introduction, and character input using the VCR11 remote control.

CP960 Phone Operation Guide

Details hardware, introduction, and character input methods for the CP960 phone.

System Power and Sleep Modes

Explains procedures for powering the system on/off, sleep, and wake-up modes.

System Interface and Icons Overview

Familiarizes users with system screens, home page, CP960 idle screen, control center, and icons.

Multipoint License Details

Details multipoint license types and their features for enhanced conference capabilities.

Managing the Directory

Managing Contacts

Manages local and conference contacts, including adding, editing, and deleting entries.

Yealink Cloud Contact Management

Describes management and usage of contacts stored within the Yealink Cloud service.

Enterprise Directory Usage

Explains the enterprise directory for YMS accounts and its contact types.

Searching Contacts

Guides on how to search for contacts within the system's directories.

Call History Management

Viewing Call History

Details how to view the call history using the remote control or CP960.

Adding Call History to Directory

Explains adding call history entries to the local contact directory.

Deleting Call History Records

Provides steps to delete individual or all call history records.

Call Operations

Placing Calls

Instructions on how to initiate calls using various methods like dialing numbers or contacts.

Answering Calls

Methods for answering incoming calls, including auto-answer and manual pick-up.

Turning Off Local Camera

How to turn off the local camera during an active video call.

Do Not Disturb (DND) Feature

How to enable and use the Do Not Disturb feature to reject incoming calls.

Rejecting and Ending Calls

Procedures for rejecting incoming calls and ending active calls.

Local Video Conference Management

Initiating Local Video Conferences

Steps to start a local video conference by dialing a group or inviting contacts.

Managing Conference Participants

How to remove, mute, or unmute participants in a local video conference.

Ending Local Video Conferences

Procedures to end a local video conference.

Yealink VC Cloud Service Platform Usage

Dialing Yealink Cloud Accounts

How to dial other Yealink Cloud accounts for initiating calls.

Joining Scheduled Conferences

Methods to join scheduled conferences via reminders, schedules, or notifications.

Meet Now and Virtual Meeting Rooms

How to initiate/join instant "Meet Now" conferences and use Virtual Meeting Rooms.

Managing Cloud Video Conferences

How to manage cloud video conferences, roles, and participant actions.

Yealink Meeting Server Usage

Dialing YMS Accounts

How to dial other YMS accounts for communication.

Joining YMS Scheduled Conferences

Methods to join scheduled conferences via reminders or invitations.

YMS Meet Now and Virtual Meeting Rooms

How to initiate/join "Meet Now" conferences and use Virtual Meeting Rooms.

Managing YMS Video Conferences

How to manage YMS conferences, roles, and participant actions.

Content Presentation

Wired Content Sharing

Procedures for sharing content via wired connections using a VCH50 hub.

Wireless Content Sharing

Methods for sharing content wirelessly using WPP20 or Apple devices.

Sharing Content via Apple Device

Steps to share content from an Apple device using Airplay.

WPP20 Wireless Presentation Pod Usage

WPP20 Toolbar and Sharing Features

Details the WPP20 toolbar, receiving/initiating sharing, saving, and importing whiteboard content.

Basic System Features

CP960 World Time Viewing

How to check the current time of different cities worldwide on the CP960.

Video Recording

Instructions for recording local or server videos, including storage, format, and permissions.

Taking and Managing Screenshots

Procedures for capturing screenshots and managing them, including saving locations.

System Settings

Wallpaper, Brightness, and Sleep Mode

How to set wallpaper and adjust CTP20 brightness and sleep mode.

Configuring Audio Settings

Adjusting volume, key tone, and enabling silent mode for audio.

Configuring Video Settings

Adjusting monitor display, website snapshots, and video input sources.

Changing Screen Layouts

How to change screen layouts during calls for different display configurations.

Configuring Camera Settings

Adjusting camera angles, focal length, and controlling remote cameras.

Setting Camera Presets

How to store, adjust, update, edit, and delete camera presets.

System Accessories

Expansion Microphones and Soundbar Usage

Using CPE90 microphones and the soundbar with the video conferencing system.

CPW90-BT Bluetooth Microphones

Information on using CPW90-BT Bluetooth wireless microphones with VCS.

CPN10 PSTN Box Usage

Details on using the CPN10 PSTN box for office connectivity.

VCC22 Video Conferencing Cameras

Connecting and controlling VCC22 cameras, including layout and resetting procedures.