Why doesn’t the status bar of the display device display IP address on my Yealink VC800 Conference System?
If the status bar of the display device is not showing the IP address, check whether the network is available. Also, verify that the LAN property is configured correctly. Finally, check whether the system has enabled the hide IP address feature.
What to do if my Yealink Conference System is not receiving calls?
If your Yealink Conference System isn't receiving calls, first ensure your network is available. If you are using an account, check that the account is registered. Also, make sure that the Do Not Disturb (DND) mode is deactivated on your system.
Why can't I hear audio during calls on my Yealink Conference System?
If you can't hear audio during a call on your Yealink Conference System, first check that the system has selected an available audio output device. If you're using VCS Phone as the audio output, ensure the CP960 conference phone is connected to the VC800/VC500 codec, and the LED indicators on the phone are solid green. Also, verify that the volume level is adequate and that the microphone on the remote system is not muted.
Why is my Yealink Conference System failing to call the far site?
If your Yealink Conference System fails to call the far site, check the following: 1. Ensure that both the near and far site networks are available. 2. Verify that the far site has not enabled the DND feature. 3. Confirm that the accounts are registered correctly and that the system uses the correct account. 4. Check if the local system can successfully ping the IP address of the remote system. 5. Ensure the entered call information is correct and that the called party is powered on. 6. Check if the far site is rejecting your call or if a firewall is blocking inbound traffic. 7. Ensure the far site hasn't reached its maximum call-in limitation. 8. If encryption is required, ensure both sites have it enabled. 9. Confirm that both sites support the same call protocol.
Why is there no video output from my Yealink Conference System?
If there's no video on the display device connected to your Yealink Conference System, ensure that the display device is turned on and properly connected to the VC800/VC500 codec. Also, confirm that the VC800/VC500 video conferencing system is powered on and that you have selected the correct video input source.
Why can’t I adjust the camera angle and focus on my Yealink VC800 Conference System?
If you can’t adjust the camera angle and focus, remember that you can adjust the camera when the system is idle or during a call. Ensure that the batteries in the remote control are in good working condition and installed correctly. Aim the remote control at the sensor when operating the unit. Also, make sure that no objects are obstructing the sensor on the front of the camera. Verify that the LED on the front of the camera flashes green when you use the remote control. Ensure that you are controlling the local camera. Reboot the system. If the above suggestions cannot solve your problem, perhaps the remote control is broken.
Why is the video quality bad on my Yealink VC800 Conference System?
Several factors can cause the video quality to be poor. Ensure that the display device has a suitable resolution. Check for packet loss. Verify that the camera settings, such as brightness and white balance, are configured correctly. Also, avoid high-intensity indoor light or direct sunlight on the camera.
Why does my Yealink VC800 Conference System fail to call the far site via IP address?
To resolve the issue of the system failing to call the far site via IP address, first, ensure that at least one call protocol is enabled on both sites. Next, verify that the network is connected and configured correctly. If problems persist, ping the IP address of the far site and contact your system administrator if the ping fails.
Why is the voice quality poor on my Yealink Conference System?
Several factors could be causing the poor voice quality. Users may be too far from or too close to the microphone. The audio pickup device might be moving frequently. Intermittent voice issues often stem from voice packet loss or jitter. Nearby noise-generating devices, such as computers or fans, can also make it difficult to hear clearly. Additionally, faulty wires could be the culprit; try replacing the old cables with new ones to see if this improves connectivity.
Why can't I adjust the camera on my Yealink Conference System?
If you can't adjust the camera angle and focus on your Yealink Conference System, ensure that you are trying to adjust the camera when the system is idle or during a call, not in the menu screen. Check the batteries in the remote control and make sure they are working and installed correctly. Aim the remote at the sensor without any obstructions, and verify the LED flashes green when using the remote. Ensure you are controlling the local camera. Try rebooting the system.
General| Brand | Yealink |
|---|---|
| Model | VC800 |
| Category | Conference System |
| Language | English |
Describes items included in various package configurations.
Explains the function and description of each system component.
Details the meaning of status indicator LEDs on different devices.
Describes how to customize system settings via interfaces.
Guides the initial connection of the VC800 system components.
Provides instructions for physically installing the VC800 system.
Outlines the steps to power on the VC800 system.
Guides the initial configuration process for the system.
Describes the system's idle screen display and information.
Allows configuration of basic system parameters like sleep time and site name.
Details how to change the system's display language.
Covers managing local, cloud, and YMS contacts.
Explains how to manage call history records.
Configures uplink and downlink bandwidth for calls.
Explains various methods for placing calls.
Covers managing multi-party conferences.
Details how to record video during calls.
Describes available screen display layouts.
Guides connecting to and using Yealink's cloud service.
Instructions for using the StarLeaf Cloud platform.
Explains how to join scheduled meetings.
Steps to pair the CPW90 with the CP960 phone.
How to mute or unmute the CPW90 microphone.
Proper placement of the CPE90.
How to mute or unmute the CPE90.
Tools for diagnosing system issues.
Common problems and their solutions.
Troubleshooting specific camera problems.
Troubleshooting audio/video problems.
Procedures for system upkeep and resets.
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