User Guide for the VC800 Video Conferencing System
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refer to Directory on page 63 and Call History Management on page 77 76.
If the system fails to call, you can troubleshoot the problems according to the following
prompts:
Remote system rejects your SIP call.
Remote system does not answer your SIP call.
Remote system has reached maximum sessions when
you place a SIP call.
Call Failed Remote
endpoint refused call
Remote system rejects your H.323 call
Remote system does not answer your H.323 call.
Remote system has reached maximum sessions when
you place an H.323 call.
Local network is disconnected.
Maximum number of
sessions reached
Local system has reached maximum sessions.
Placing a Call Using the Remote Control
To place a call using the remote control:
1. Select (Dial menu) or press to enter the pre-dialing screen.
2. Select the desired account type from the pull-down list of Call Type before calling.
If you select Auto, the system will select the desired account type according to the priority.
If you dial an account, the priority is: Cloud platform>H.323 account>SIP account. For
more information, refer to Account Polling on page 91.
If you dial an IP address, the priority is: H.323 IP Call>SIP IP Call.
3. Enter the desired number using the keypad or the on-screen keyboard.
You can also select the desired record from the recent call history.
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