Troubleshooting
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Troubleshooting
This chapter provides general troubleshooting information to help you solve problems you
might encounter when using your VC800 system. If you require additional information or
assistance with your new phone, contact your system administrator.
Ensure the system has not been physically damaged when experiencing a problem. Check
whether the cables are loose and the connections are correct and secure. These are common
causes of problems.
System Diagnostics
Diagnostic menus include:
Audio Diagnose: Check whether the audio output device can pick up voice and play audio
normally.
Camera Diagnose: Check whether the camera can pan and change focus normally.
Ping: Check whether the network between the local and the remote system is connected.
Trace Route: Display the route (path) and measure transit delays of packets across an
Internet Protocol (IP) network.
Audio Diagnose:
1. Select (More menu).
2. Press or to scroll to Setting and then press to expand the menu.
3. Press or to scroll to Diagnose and then press to enter submenu.
4. Press or to scroll to Audio Diagnose and then press .
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