Yealink VC800 - User Manual

Other manuals for Yealink VC800

Administrator's Guide295 pages

Deployment Guide6 pages

Quick Start Guide12 pages

Questions and Answers:

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Jennifer HillSep 1, 2025
Why can't I adjust the camera on my Yealink Conference System?
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  Brad RuizSep 1, 2025
  If you can't adjust the camera angle and focus on your Yealink Conference System, ensure that you are trying to adjust the camera when the system is idle or during a call, not in the menu screen. Check the batteries in the remote control and make sure they are working and installed correctly. Aim the remote at the sensor without any obstructions, and verify the LED flashes green when using the remote. Ensure you are controlling the local camera. Try rebooting the system.
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simpsonbettyAug 31, 2025
How to improve bad video quality on my Yealink Conference System?
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  kaitlynrobertsAug 31, 2025
  Poor video quality on your Yealink Conference System can be improved by ensuring that the display device has a suitable resolution. Also, check for packet loss. Contact your administrator to adjust the camera brightness and white balance.
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Samuel LunaAug 30, 2025
Why can't I hear the other site clearly on my Yealink Conference System during a call?
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  Andrew NelsonAug 30, 2025
  If you can't hear the other site clearly during a call on your Yealink Conference System, first ensure that the speaker volume of the far site is not set too low. Muffled audio may be due to highly reverberant rooms, so speak closer to the phone. Adjust the priority order for your audio codec if you have chosen a low-bandwidth audio codec to be first. For best results, ensure that the caller is using a Yealink video conferencing system. Clean the phone with a soft, slightly damp cloth; avoid liquid or aerosol cleaners.
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William RobinsonAug 29, 2025
What causes poor voice quality on the Yealink Conference System?
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  Jeffrey GuerraAug 29, 2025
  Poor voice quality on your Yealink Conference System may be due to several factors. Users might be too far from or too close to the microphone, or the audio pickup device might be moving frequently. Intermittent voice can be caused by voice packet loss or jitter due to network congestion or information reorganization. Noise from devices like computers or fans can also interfere. Try replacing old cables to ensure better connectivity.
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timothysotoAug 28, 2025
Why can't I hear the ringtone on my Yealink Conference System?
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  Joseph SmithAug 28, 2025
  If you can't hear a ring tone when receiving a call on your Yealink Conference System, first ensure that the system has selected an available audio output device. If you select VCS Phone as the audio output device, ensure that the CP960 conference phone is connected to the VC800/VC500 codec, and LED indicators on the phone illuminate solid green. Also, verify that the ring volume is not set to 0. If it is, the icon will appear on the status bar of the display device, and the icon will appear on the CP960’s touch screen. Adjust the ring volume when the system is idle via the remote control or CP960 conference.
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Leroy LarsenAug 27, 2025
Why is there no video output from my Yealink Conference System?
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  williampollardAug 27, 2025
  If there's no video on the display device connected to your Yealink Conference System, ensure that the display device is turned on and properly connected to the VC800/VC500 codec. Also, confirm that the VC800/VC500 video conferencing system is powered on and that you have selected the correct video input source.
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Jay ParkerAug 27, 2025
Why is my Yealink Conference System failing to call the far site?
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  Julia MuellerAug 27, 2025
  If your Yealink Conference System fails to call the far site, check the following: 1. Ensure that both the near and far site networks are available. 2. Verify that the far site has not enabled the DND feature. 3. Confirm that the accounts are registered correctly and that the system uses the correct account. 4. Check if the local system can successfully ping the IP address of the remote system. 5. Ensure the entered call information is correct and that the called party is powered on. 6. Check if the far site is rejecting your call or if a firewall is blocking inbound traffic. 7. Ensure the far site hasn't reached its maximum call-in limitation. 8. If encryption is required, ensure both sites have it enabled. 9. Confirm that both sites support the same call protocol.
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Logan DuncanAug 25, 2025
Why can't I hear audio during calls on my Yealink Conference System?
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  Kelly GarciaAug 26, 2025
  If you can't hear audio during a call on your Yealink Conference System, first check that the system has selected an available audio output device. If you're using VCS Phone as the audio output, ensure the CP960 conference phone is connected to the VC800/VC500 codec, and the LED indicators on the phone are solid green. Also, verify that the volume level is adequate and that the microphone on the remote system is not muted.
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Michael WellsAug 25, 2025
What to do if my Yealink Conference System is not receiving calls?
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  Stephen PageAug 25, 2025
  If your Yealink Conference System isn't receiving calls, first ensure your network is available. If you are using an account, check that the account is registered. Also, make sure that the Do Not Disturb (DND) mode is deactivated on your system.