Yealink VC400 - User Manual

Other manuals for Yealink VC400

Administrator's Guide319 pages

Guide18 pages

Quick Start Guide16 pages

Questions and Answers

O
owalkerSep 15, 2025
Why can't I hear the other site clearly during a call on my Yealink VC400?
- A
  Anita GordonSep 15, 2025
  If you can't hear the other site clearly, ensure that the speaker volume of the far site is not set too low. Muffled audio reception from the far side may be caused by highly reverberant rooms, so speak in close proximity to the phone. Adjust the priority order for your audio codec if you have chosen a low-bandwidth audio codec to be first. For best results, ensure that the caller is using a Yealink video conferencing system. Dust and debris may cause audio quality issues, so use a soft, slightly damp cloth to clean the top surface of the phone if necessary.
K
Kelly JonesAug 25, 2025
Why is the screen black on my Yealink VC400?
- M
  Maria AdamsAug 25, 2025
  If the display device is black, verify that it's properly connected to the VC400/VC120 codec. Ensure the system isn't in sleep mode by pressing any key on the video conferencing phone or remote. Also, check if the display device itself is in sleep mode or turned off, and try switching the video input source to the correct one.
S
Steve CowanAug 25, 2025
Why won't my Yealink VC400 call the far site?
- D
  Dennis YoungAug 26, 2025
  If the system fails to call the far site, check the network availability of both the near and far sites. Verify that the far site hasn't enabled the DND (Do Not Disturb) feature. Ensure accounts are correctly registered and the appropriate account is used for the call. Confirm the number you're calling is correct and that the far site isn't rejecting your call. Check if a firewall is blocking inbound traffic, if the far site has reached its call-in limit, if encryption settings are compatible, and if both sites support the same call protocol.
J
Jessica NobleAug 26, 2025
Why is my Yealink Conference System remote control not working?
- D
  Dr. Denise RobersonAug 27, 2025
  If the remote control isn’t working, first ensure the system is powered on. Then, check the battery polarity (+/-) and ensure the battery has sufficient power. Finally, make sure there are no special fluorescent or neon signs nearby that might interfere with the remote's signal.
D
David TylerSep 16, 2025
Why doesn’t the status bar of the display device display the IP address on my Yealink Conference System?
- A
  Amber AdamsSep 16, 2025
  If the status bar of the display device is not displaying the IP address, check whether the network is available, the LAN property is configured correctly, the system has enabled the hide IP address feature, and the system has configured the firewall and NAT correctly.
L
Laura LozanoSep 23, 2025
Why can’t I view the menu on my Yealink VC400?
- J
  johncampbellSep 23, 2025
  Check whether the Display1 port of VC400/VC120 Codec is connected to the HDMI port on the display device.
P
Paul JonesSep 7, 2025
Why does the far-site display a black screen when I start a presentation on my Yealink VC400 Conference System?
- K
  Kathleen HowardSep 8, 2025
  If the far site displays a black screen when you start a presentation, you can disable the network adaptive feature. This will force the system to send packets to the negotiated address rather than the actual address.
J
Jacob GrantSep 8, 2025
Why is the display device black on my Yealink VC400 Conference System?
- D
  Douglas ArellanoSep 9, 2025
  If the display device is black, check the connection between the display device and the VC400/VC120 Codec. It may also be that the system or the display device is in sleep mode. Press any key on the video conferencing phone or the remote control to resume system operation or press the power button on the remote control or on the display device. Also, verify that you have selected the correct video input source; try switching the video input source.
K
Kristen ParkerSep 2, 2025
How to fix incorrect time and date on my Yealink VC400 display?
- M
  Marvin CobbSep 2, 2025
  If the display device doesn't show the correct time and date, and the system is set to obtain them automatically from an NTP server, verify that the SNTP server and time zone are correctly configured and that the connection between the system and the NTP server is working. If the time and date are configured manually, ensure they are set correctly.
K
Keith JohnsonAug 31, 2025
Why can't the far site hear the local audio from my Yealink VC400 Conference System?
- Z
  zunigastephanieAug 31, 2025
  If the far site can't hear the local audio, ensure that the local audio input device is connected correctly. Check if the near site is muted, and also check whether the system has enabled the auto answer mute or auto dialout mute feature.

Summary

Getting Started with the VC400 System

System Installation and Setup

Guides on installing the VC400 system, mounting the camera, and performing initial setup.

Initial Configuration Wizard

Guides through the initial setup for language, date, time, network, and password.

Using the VC400 System

Call Operations and Management

Covers placing, answering, ending calls, account polling, and call management features.

Troubleshooting and System Maintenance

System Diagnostics

Performs diagnostics for audio, camera, and network to identify and resolve issues.

Common Issues and Solutions

Addresses general problems with calls, display, video/audio, and camera, offering solutions.

System Maintenance

Procedures for rebooting and resetting the VC400 system to factory defaults.

Yealink VC400 Specifications

General

Optical zoom	18 x
White balance	Auto, Indoor, Outdoor
Focus adjustment	Auto
Video codecs	H.264, H.264, H.263
Supported video modes	1080p
Supported graphics resolutions	352 x 288, 704 x 576, 1280 x 720 (HD 720), 1920 x 1080 (HD 1080)
Voice codecs	G.711, G.711a, G.722
Line-in	Yes
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
ITU-supported standards	H.323
Ethernet LAN data rates	10, 100, 1000 Mbit/s
AC input voltage	100-240 V
Power consumption (max)	30 W