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Frequently Asked Questions
Q1: Remote viewing, appear pause and delay phenomenon?
A:1) Related to network data, it is recommended to adjust the HD mode to Smooth mode when watching, and the
video file is still saved in HD mode.
2) Try to reduce the camera stream when view the video, reducing the stream may affect the quality of the image.
3) Remote viewing, the network recommends uploading network data up to 512KB/S. Download data 256KB/S to
watch the best. Upload network data can be viewed in the router background.
Q2: Prompt password error
A: The camera security password is incorrectly entered or forgot the password. Press and hold the reset button for
5-8 seconds and then reset the camera.
Q3: No audio sound
A:1) Open the camera screen, click on the speaker and set to be monitored.
2) Open the volume setting, click on setting, click on audio settings, then adjustable volume.
3) The camera pickup range is 5-15 meters, depending on the volume of the recognized volume.
Q4: Camera IP address often changes
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