INTRODUCTION
This service manual is intended for the field service engineer or technician. It’s scope covers routine
maintenance, troubleshooting and repair procedures for the printer.
Follow the parts replacement procedures as closely as possible. If you are unsure of any procedure,
please contact your service representative or call the Zebra Technologies technical support group at
(805) 579-1800. See our web site at www.zebra.com
for a complete list of international support
options: printer drivers, software, firmware, FAQ’s, contacts, supplies, etc..
Zebra Technologies stocks all Zebra replacement parts for the printer. Be sure your facility stocks
sufficient parts so that scheduled maintenance can take place in a timely manner.
Unpacking the Printer
Printers are carton shipped and wrapped inside a protective bag. Keep all packing materials in case
you need to re-ship the printer later or store the printer for any length of time.
Preparing a Static-Safe Work Area
Prepare a static-safe work area before opening the printer for repair. The area must include a
properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for the
technician. ESD protective devices are available from most electronic supply stores or by contacting
3M corporation at (800) 328-1368.
Environmental and Shock Protection
Extreme temperature and humidity fluctuations or mishandling can damage the printer and power
supply. Allow 30 minutes or more before opening the printer’s plastic bag. This time allows the
printer to stabilize temperature especially after storage in a cool, dry location and then placement in
a warmer, more humid location. Warm, humid air condenses on the cool components of the printer
and this condensation may damage the components.
Move the printer carefully. While the printer has sturdy construction, mechanical
damage can certainly result from falls or rough handling.
980428-001 Rev. A 1
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