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Zebra Customer Concierge CC600 User Manual

Zebra Customer Concierge CC600
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Customer Concierge
CC600/CC6000
MN-003313-01
User Guide
for Android ™ 8.1.0 Oreo

Table of Contents

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Zebra Customer Concierge CC600 Specifications

General IconGeneral
TouchscreenYes
Contrast Ratio800:1
ConnectivityWi-Fi, Bluetooth
Operating SystemAndroid
Storage16GB
Touchscreen TypeCapacitive
PortsUSB
Operating Temperature0° to 40° C
Storage Temperature-20°C to 60°C
Mounting OptionsVESA mount compatible

Summary

About This Guide

Introduction

Overview of the guide's content for CC600/CC6000 devices.

Configurations

Details on different device configurations listed in tables.

Software Versions

Instructions to check current software versions on the device.

Chapter Descriptions

Overview of the topics covered in each chapter of the guide.

Notational Conventions

Explanation of text and symbol conventions used in the document.

Related Documents

Links to other relevant guides and resources from Zebra.

Service Information

How to contact customer support and information to provide.

Provide Documentation Feedback

Instructions on how to submit feedback for the documentation.

Getting Started

Introduction

Information to get the device up and running for the first time.

Features

Details on the physical features and components of the device.

Accessing Device Settings

Steps to navigate to and open the device settings menu.

Setting the Date and Time

Guide to manually set the device's date, time, and time zone.

Setting the Screen Brightness

Steps to manually adjust the screen brightness level.

Setting Night Light

How to enable and configure the screen's night light feature.

Setting Screen Timeout

Procedure to set the duration before the screen sleeps.

Ambient Display

How to enable or disable the ambient display for notifications.

Setting Font Size

Instructions to adjust the font size used in system applications.

Setting Touch Panel Mode

How to configure the screen's response to touch inputs.

General Sound Settings

How to configure media and alarm volumes and sound preferences.

Wake-Up Sources

How the device wakes from suspend mode.

Using the Device

Introduction

Explains device buttons, status icons, controls, and basic operations.

Google Mobile Services

Details on GMS features like apps and services.

Home Screen

Overview of the device's main interface after startup.

Customizing the Home Screen

Steps to personalize the home screen with shortcuts and widgets.

Status Bar

Explanation of icons and information displayed in the status bar.

Managing Notifications

How to view and manage notifications.

Setting App Notifications

How to configure notification settings for individual applications.

Controlling Lock Screen Notifications

How to manage notification visibility when the device is locked.

Blink Light

How to configure the LED notification light.

Quick Access Panel

How to access frequently used settings quickly.

Editing Icons on Quick Settings

How to move, add, or remove tiles from the quick settings.

App Shortcuts and Widgets

How to add and manage app shortcuts and widgets on the home screen.

Folders

How to create, name, and remove folders for organizing apps.

Home Screen Wallpaper

How to change the background image of the home screen.

Using the Touchscreen

Explanation of touch gestures and screen interactions.

Keyboards

Overview of available keyboard types and configuration.

Using the Android and Gboard Keyboards

Information on using the standard Android keyboards.

Do Not Disturb Feature

How to mute the device and manage interruptions.

Limit Sounds

Options for total silence or alarms only.

Priority Notifications Only

How to set priorities for notifications.

Automatically Block Sounds

How to schedule silencing of the device.

Silence Sounds During Certain Times

Setting up automatic silencing for specific times.

Silence Sounds During Events and Meetings

Setting up automatic silencing for calendar events.

Turn Sounds Back On

How to disable Do Not Disturb modes.

Override Do Not Disturb for Specific Apps

How to allow notifications from specific apps.

Applications

Introduction

Describes the applications installed on the device.

Camera

Information on taking photos and recording videos.

Contacts

How to manage contact information.

DataWedge Demonstration

Demonstrates data capture functionality.

Scanner Selection

How to select and configure the scanning device.

Diagnostic Tool

Utility to check the health and troubleshoot the device.

Settings

How to enable additional diagnostic tests.

System Test Information

Details on CPU load, memory, storage, and process count.

WLAN Test Information

Information about WLAN status, ESSID, MAC address, and signal.

Bluetooth Test Information

Details on Bluetooth radio status and pairing.

Files

How to view and manage files on the device.

Gallery

How to view and manage photos and videos.

Photos

Alternative way to view and manage photos and videos.

PTT Express Voice Client

Information on Push-to-Talk communication.

RxLogger

Diagnostic tool for app and system metrics.

RxLogger Utility

Application for viewing logs while RxLogger is running.

Sound Recorder

How to record audio messages.

Data Capture

Introduction

Overview of data capture methods supported by the device.

Integrated Imager

Features of the device's integrated 2D imager.

Operational Modes

Describes Decode and Pick List modes for the imager.

Digital Camera

Features of camera-based barcode scanning.

Scanning Considerations

Tips for optimizing scanning performance.

Scanning with the Internal Imager

How to scan barcodes using the DataWedge app.

Scanning with Integrated Camera

How to capture barcode data using the device camera.

Scanning with the DS2208 Corded Scanner

Instructions for using the DS2208 scanner.

Scanning with the DS2278 Cordless Scanner

Instructions for using the DS2278 scanner.

Scanning with the DS8108 Corded Scanner

Instructions for using the DS8108 scanner.

Scanning with the DS8178 Bluetooth Scanner

Instructions for using the DS8178 scanner.

Pairing Using Near Field Communication

How to pair imagers using NFC.

Pairing Using Simple Serial Interface

Pairing imagers using SSI.

DataWedge

Utility for advanced barcode scanning.

Wireless

Introduction

Information on wireless features like WLAN, Bluetooth, and NFC.

Sharing the Mobile Data Connection

How to share mobile data via USB or Bluetooth tethering/hotspot.

Configuring the Wi-Fi Hotspot

How to set up the Wi-Fi hotspot name, security, and band.

Configuring the Access Point Name

How to configure APN settings for data network access.

Data Usage

How to monitor and manage data usage.

Wireless Local Area Networks

Information on connecting to WLANs.

Scanning and Connecting to a Wi-Fi Network

Steps to find and connect to Wi-Fi networks.

Removing a Wi-Fi Network

How to forget saved Wi-Fi networks.

Bluetooth

General information about Bluetooth connectivity.

Security

Security aspects of Bluetooth connections.

Bluetooth Profiles

List and description of supported Bluetooth profiles.

Bluetooth Power States

Information on Bluetooth radio power states.

Bluetooth Radio Power

How to enable/disable and manage Bluetooth power.

Discovering Bluetooth Device(s)

How to find and pair Bluetooth devices.

Changing the Bluetooth Name

How to rename the device's Bluetooth identifier.

Connecting to a Bluetooth Device

How to establish a connection with a paired device.

Selecting Profiles on the Bluetooth Device

How to choose a profile for a Bluetooth device.

Unpairing a Bluetooth Device

How to remove paired Bluetooth devices.

Near Field Communications (CC6000 Only)

Information on NFC technology.

Reading NFC Cards

How to read NFC cards using an application.

Accessories

Introduction

Information on using available accessories for the device.

Accessories

List of available accessories with part numbers and descriptions.

3.5 mm Audio Adapter (CC6000 Only)

Information about the audio adapter.

USB I/O Hub

Information about the USB I/O Hub functionality.

External USB Cable

Information on using the external USB cable for charging.

Audio Headset Connection

How to connect an audio headset via the USB I/O Hub.

Maintenance and Troubleshooting

Introduction

Instructions for cleaning, storing, and troubleshooting the device.

Maintaining the Device

Tips for keeping the device in good condition.

Cleaning Instructions

General guidelines and warnings for cleaning the device.

Approved Cleanser Active Ingredients

List of acceptable ingredients for cleaning agents.

Harmful Ingredients

List of chemicals that can damage device plastics.

Device Cleaning Instructions

Specific instructions for cleaning the device.

Special Cleaning Notes

Important notes regarding cleaning procedures.

Cleaning Materials Required

List of materials needed for cleaning.

Cleaning Frequency

Recommendations on how often to clean the device.

Cleaning the Device

Specific instructions for cleaning different parts of the device.

Troubleshooting

Solutions for common device problems.

Technical Specifications

Introduction

Overview of technical specs and decode distances.

CC6000

Detailed technical specifications for the CC6000 device.

CC600

Detailed technical specifications for the CC600 device.

Decode Distances

Typical scanning distances for SE4710 engine.

CC6000 - SE4710 Scan Engine

Decode ranges for the SE4710 engine.

CC600 - SE2100 Scan Engine

Decode ranges for the SE2100 engine.

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