12
SECTION 7 – TROUBLESHOOTING GUIDE
PROBLEM SOLUTION
Note: In cold water of 12 degrees or less, water flow through the cleaner
must be increased to compensate for the reduced flexibility of the hose and
diaphragm.
IF ASSISTANCE IS REQUIRED, PLEASE CALL OUR CUSTOMER
SERVICE DEPARTMENT ON 1800 688 552
Check diaphragm for blockage or damage.
Use Pool Pulse® to determine proper flow.
Check hoses for leaks.
Add return diverters or divert return inlets downward.
Lay hose in a straight line in the sun to relax memory.
Confirm proper hose length – add 1 or 2 extra hose sections.
Add return diverters or divert return inlets downward.
Use flow to move cleaner to opposite end.
Check if sufficient hose and add if necessary.
Use Pool Pulse® to ensure proper flow.
Check swivel on cleaner is not jammed with grit or sand.
Use Pool Pulse® to ensure proper flow.
Ensure AD Flow Valve is on setting #1.
Reduce flow to cleaner head.
Cleaner may not climb walls of some vinyl lined pools.
Use Pool Pulse® and raise flow to high setting # 3.
Confirm proper hose length.
Adjust hose weight, so it is further away from the cleaner head.
Use Pool Pulse® and lower flow to low setting #1.
Utilise return flow to move cleaner.
Adjust hose weight.
Cleaner stops & starts
Cleaner is patterning
Cleaner isn’t covering
opposite end of pool
Cleaner flips over
Cleaner climbs walls
excessively
Cleaner won’t climb
walls
Cleaner won’t leave
edge or rim of pool
Note: If the automatic pool cleaner is climbing the walls excessively, that is an indication
that the flow is too high. Review the installation procedures and ensure the AD Flow Valve
is set at setting #1.
For additional assistance contact our customer service department on 1800 688 552.
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