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document are registered trademarks of Zortrax and are subject to legal protection.
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Support and Troubleshooting
In order to ensure safety of every 3D printer’s user, the Manufacturer provides various
support while identifying and solving technical problems independently.
In case of difficulties with operating a Zortrax 3D printer, at first you should seek guidance
in this User Guide, check the manuals available at: http://support.zortrax.com/, or consult
our technical specialists through the Support Form available at: http://support.zortrax.
com/support-form/.
The most common problems are listed below along with the list of possible solutions.
The printer does not load the material into the extruder or the material is not extruded
from the nozzle:
1. Check if the material is not tangled on the spool or blocked near the inlet of the
material endstop. If so, unload the material using options from the menu. Cut off
the tangled or blocked fragment of the material. Reload the material and restart
the printing process.
2. Check if the spool is properly secured on the spool holder. The spool may not be
able to rotate if it has been installed incorrectly.
3. Make sure that the material is not faulty or irregular, that is, it does not have
swells on its surface. If so, unload the material using options from the menu. Use
a different spool.
4. Make sure that the end of the material loaded into the extruder has been cut at a
right angle. Cut the end of the material at an acute angle to make material
loading easier.
5. For further help, visit our Support Center at: http://support.zortrax.com/.
The print cracks and does not adhere to the platform (it warps):
1. If the print does not adhere to the platform:
• carry out platform calibration again,
• make sure that the side covers are installed,
• make sure that the model is correctly designed and arranged in the workspace,
• try adjusting the print settings differently by changing the level of infill and the
model’s arrangement in the workspace,
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