13
Troubleshooting
Problem Recommended Action
The client
connected to
the device
cannot access
the Internet.
Ensure that your nano-SIM card is
available.
Change the location and find a place
with good signal.
Check the settings of the WAN
connection mode.
Contact your service provider and
confirm your APN settings.
The 5G
Mobile
Hotspot
configuration
page cannot
be visited.
Enter the correct address. Please
view the label on your device to get
the default Device Manager Website
IP address.
Use only one network adapter in
your PC.
Do not use any proxy server.
14
Get More Help
You can get help by:
•Sending an email to mobile@zte.com.cn
• Visiting https://www.ztedevices.com
15
LEGAL INFORMATION
Copyright © 2021 ZTE CORPORATION.
All rights reserved.
No part of this publication may be quoted, reproduced,
translated or used in any form or by any means, electronic or
mechanical, including photocopying and microfilm, without the
prior written permission of ZTE Corporation.
Notice
ZTE Corporation reserves the right to make modifications on
print errors or update specifications in this guide without prior
notice.
Disclaimer
Images and screenshots used in this guide may differ from the
actual product. Content in this guide may differ from the actual
product or software.
Trademarks
ZTE and the ZTE logos are trademarks of ZTE Corporation.
Other trademarks and trade names are those of their respective
owners.
Version No.: R1.0
16
Warning and Notice
To the User
•
If inadequately shielded, some electronic devices, for
example, the electronic system of vehicles, may be affected
by the electromagnetic interference caused by the device.
Consult the manufacturers of such devices before using the
device if necessary.
• Operating the device may interfere with medical instruments
such as hearing aids and pacemakers. Always keep the
device more than 20 centimeters away from such medical
instruments when your device is powered on. Power off the
device if necessary. Consult a physician or the manufacturers
of medical instruments before using the device if necessary.
• Be aware of the usage limitation when using the device at
places such as oil warehouses or chemical factories, where
there are explosive gases or explosive products being
processed. Power off the device if necessary.
• Do not use electronic transmission devices in aircraft, at
petrol stations or in hospitals. Observe and obey all warning
signs, and power off the device in these conditions.
• Do not touch the inner antenna area unless necessary.
Otherwise the performance of the device may be affected.
• Do not use the device in an enclosed environment or where
heat dissipation is poor. Prolonged work in such space may
cause excessive heat and raise ambient temperature, which
may lead to automatic shutdown of the device for your safety.
In the case of such an event, cool the device in a
well-ventilated place before turning on for normal use.
• Keep the device out of the reach of small children. The device
may cause an injury if used as a toy.
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