Zte Unite II - Troubleshooting and Support; Connection and Internet Access Issues

ZTE Unite
TM
II User Manual
34 Confidential and Proprietary Information of ZTE CORPORATION
Troubleshooting
Problem
Suggested Solution
Cannot establish the Wi-Fi
connection between your device
and client.
 Refresh network list and select the correct SSID.
 Check the IP address to make sure your client can obtain an IP address
automatically in the Internet protocol (TCP/IP) properties.
 Type the correct network key (Wi-Fi password) when you connect to the
device.
The client connected to the device
cannot access the Internet.
 Make sure your SIM card is available.
 Change the location to find a place with good signal.
 Contact your service provider.
Cannot visit the web user interface
configuration page.
 Enter the correct address. The default address is http://192.168.1.1 or
http://uscc.hotspot
 Only use one network adapter in your PC.
 Do not use any proxy server.
About the password
 Select Device Info on the LCD screen to check the SSID and Wi-Fi connection
password or check the label on the device to get them.
 Select Device Info on the LCD screen to check the default login password or
check the label on the device to get it.
 If you changed the password and forgot the new password, you need to restore
the device to the factory default settings.
For more assistance, please:
• Send E-mail to mobile@zte.com.cn
• Visit www.ztedevice.com
• Call Service Hotline: 1–888–944-9400
.