Chapter 34 Troubleshooting
GS1900 Series User’s Guide
244
supply is connected in AC/DC models).
6 If the problem continues, contact the vendor.
34.2 Switc h Ac c e ss a nd Lo g in
I forgot the IP address for the Switch.
1 The default in-band IP address is 192.168.1.1 or http:/ / DHCP- a ssig ne d IP (when connecting to a DHCP
server).
2 If this does not work, you have to reset the device to its factory defaults. See
Section 3.4 on page 38 or
Section 33.6 on page 237.
I forgot the username and/or password.
1 The default user name is a d min and the default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See
Section 3.4 on page 38 or
Section 33.6 on page 237.
I cannot see or access the Lo g in screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default in-band IP address is 192.168.1.1.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
I
forgot the IP address for the Switch.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Chapter 2
on page 22
.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Make sure your computer is in the same subnet as the Switch. (If you know that there are routers
between your computer and the Switch, skip this step.)
5 Reset the device to its factory defaults, and try to access the Switch with the default IP address. See
Section 3.4 on page 38 or Section 33.6 on page 237.
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