Chapter 37 Troubleshooting
NR/FWA Indoor Series User’s Guide
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37.7 USB Problems
The Zyxel Device fails to detect my USB device.
1 Disconnect the USB device.
2 Reboot the Zyxel Device.
3 If you are connecting a USB hard drive that comes with an external power supply, make sure it is
connected to an appropriate power source that is on.
4 Reconnect your USB device to the Zyxel Device.
37.8 UPnP Problems
My computer cannot detect UPnP settings from the Zyxel Device.
1 Make sure that UPnP is enabled in your computer. For Windows 10, see Section 9.6 on page 161.
2 On the Zyxel Device, make sure that UPnP is enabled on the Network Settings > Home Networking >
UPnP screen. See Section 9.4 on page 157 for details.
3 Disconnect the Ethernet cable from the Zyxel Device’s Ethernet port or from your computer.
4 Reconnect the Ethernet cable.
5 Restart your computer.
37.9 Getting More Troubleshooting Help
Search for support information for your model at https://service-provider.zyxel.com/global/en/tech-
support and community.zyxel.com for more troubleshooting suggestions.
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