4titude 4s3 - Warranty; Warranty Terms and Extensions

22
4s3™ Semi-Automatic Sheet Heat Sealer
a4S Automatic Heat Sealer, Operation Manual V2.8
9 Appendix C: Warranty
4titude
®
warrants that the 4s3™ Semi-Automatic Sheet Heat Selaer (4ti-0655) should be free from defects in
materials and workmanship for a period of 12 months from the date of purchase. The purchase date is determined
by the invoice date from 4titude
®
to the customer. If the instrument is being incorporated into an automated system
by a third party, the warranty period may be extended by a maximum of 6 months or the date the system is
commissioned, whichever is the shorter. For this automation extension to be valid, 4titude
®
must be notied of this
requirement along with the details of the integrator at the point of purchase.
Each 4s3™ Heat Sealer is tested and documented by the manufacturer before shipping. 4titude
®
Ltd‘s Quality
Control System guarantees that the performance of the 4s3™ Heat Sealer you have purchased is within its
specications.
The warranty covers all parts and labour costs associated with a repair of the unit within the rst 12 months. The
need for returning a unit for service must rst be agreed with 4titude
®
via telephone support. Once it is established
a return is necessary, 4titude
®
will issue a returns number, details of which must be returned with the unit.
The warranty does not cover defects caused by excessive wear and tear or damage due to shipping, accident,
abuse, misuse, problems with electrical power, or usage not in accordance with product instructions, if other than
original spare parts supplied by the manufacturer have been used, or if other than original 4titude
®
seal sheets
have been used.
The warranty does not automatically cover shipping charges. Shipping costs (both ways) will be covered by
4titude
®
where a returns number is issued within 8 weeks of the original delivery date (as conrmed by the invoice
date). Shipping costs after this period will need to be covered by the customer.
Once returned to a 4titude
®
designated service centre, the unit will be inspected and repaired accordingly and a
report provided to the customer. 4titude
®
would expect to carry out this work and return the unit within 10 working
days of receiving the unit.
Onsite service or a swap out service (where a loaner instrument is shipped to the customer whilst theirs is
repaired) can be arranged at extra cost. Please contact 4titude
®
if you are interested in this service.
This standard warranty can be extended to 24 or 36 months respectively.
Extended warranty must be purchased within 4 weeks of the original invoice address.
Code Description
4ti-0655-10 Standard warranty (12 months)
4ti-0655-11 Warranty extension year 2
4ti-0655-12 Warranty extension year 2 and 3
4ti-0655-113 Warranty extension year 3
Please contact 4titude
®
or your local distributor for pricing details.
The warranty does not cover damage caused to the unit in shipping due to unsuitable or insufcient packing being
used. Wherever possible, the original shipping box should be retained by the customer and used for returning the
unit.