Team Functions Programming the Call Keys
90
Holding and Transferring Calls with a Feature Key
Using the “Hold” function, team members can accept a call that has been parked
by another team member. To use the “Hold” function, it must be programmed to
an unused feature key on the team members’ telephones.
For information on how to programme the feature keys, please refer to the chapter
entitled Programming Functions (Features) starting on page 123.
4.2 Programming the Call Keys
The call keys are configured in the Configurator on the OpenCom 100 Web
console. For system telephones, you can configure the following:
■ the type of key (trunk key, team key, busy key or direct-call key),
■ the call number and the text currently assigned to the key,
■ the call signalling mode for this key.
You can change the pre-settings for the text and the call signalling mode on the
appropriate key’s MenuCard (see the following sections: MenuCard “Prog. call key”
(Trunk Key) on page 91, MenuCard “Prog. team key” on page 92, and MenuCard
“Prog. busy key” on page 93) as well as most of the settings for supported features.
G You are speaking via a call key, e. g. the trunk key with the
call number 11.
gh Press the “Hold” feature key to put the call on hold. Put the
handset on the hook.
On the team telephones with the call number 11 pro-
grammed on a trunk key or a team key, the LED for the pro-
grammed key flashes. The display indicates that a call for the
call number 11 is put on hold (is parked).
g Accepting Calls with a Team Key: Another team member
presses the team key to which the call number 11 has been
assigned.
g Accepting Calls with a Trunk Key: Another team member
presses the trunk key to which the call number 11 has been
assigned.
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