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Aastra dialog 4224 Operator User Manual

Aastra dialog 4224 Operator
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Dialog 4224 Operator / Dialog 3214
BusinessPhone Communication Platform
User Guide

Table of Contents

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Aastra dialog 4224 Operator Specifications

General IconGeneral
BrandAastra
Modeldialog 4224 Operator
CategoryTelephone
LanguageEnglish

Summary

Welcome to the User Guide

Phone Description and Features

Dialog 4224 Operator Overview

Describes the Dialog 4224 Operator phone model and its physical components.

Dialog 3214 Overview

Describes the Dialog 3214 phone model and its physical components.

Phone Key Comparison

Compares the key layouts and functions between Dialog 4224 and Dialog 3214 models.

Lamp Indications and Signals

Explains the meaning of various lamp indications and signal types on the phone.

Display Information and Status Codes

Details the phone's display information fields and status code meanings.

Managing Incoming Calls

Answering Incoming Calls

Provides step-by-step instructions on how to answer incoming calls.

Silent Ringing Function

Explains how to mute audible ringing for incoming calls, using display indications.

Making and Managing Outgoing Calls

Making Internal and External Calls

Procedures for initiating calls to internal extensions and external numbers.

Handling Busy Extensions and Lines

Strategies for managing calls when extensions or external lines are busy.

Automatic Redial and Call Management

Features like automatic redial, saving numbers, and supervising calls.

Call Ordering Procedures

Dial Tone Ordering

How to order calls using dial tone access on the line.

Call Ordering On-Line and Off-Line

Procedures for ordering calls while remaining on or off the line.

Reserving a Line for Calls

Instructions on how to reserve a telephone line for a specific call.

Call Metering and Cost Tracking

Checking Call Costs

Viewing the cost of the last call and accumulated own call costs.

Reading Cost Counters for Others

Accessing and managing cost counters for other extensions or trunk lines.

Integrated System Check

Performing system checks to verify counter values and identify faults.

Call Forwarding Management

Changing Diversion Addresses

Modifying call forwarding settings for other extensions.

Activating and Cancelling Diversions

Managing internal and external call diversion settings.

Absence Information and Status

Entering and Managing Absence Status

How to add and change absence information for extensions.

Absence Message Types

Using pre-defined, voice, and free text messages for absence status.

Receiving Diverted Call Information

Accessing information when a call is diverted to your extension.

Messages and Communication System

Message System Access and Security

Securing access to the message system with password protection.

Common Mailbox and Message Retrieval

Managing shared mailboxes and retrieving received messages.

Sending and Forwarding Messages

Procedures for sending direct messages and forwarding voice messages.

Security Features and Access Control

Password Management

How to change and use your four-digit password for phone security.

Extension Blocking and Bypassing

Methods for blocking and temporarily bypassing extensions.

Group Features for Team Collaboration

Key System for Group Management

Using programmable keys to monitor and manage group external lines.

Supervision and Group Call Handling

Monitoring colleague activity and picking up group calls.

Group Paging and Common Bell

Broadcasting voice messages and using the common bell pickup feature.

Group Hunting and Logging In/Out

Managing calls distributed across hunt groups and logging into them.

ISDN Facilities and Services

Number Identification on ISDN

Features related to caller ID and number display on ISDN.

Answering and Making ISDN Calls

Procedures for handling incoming and outgoing calls on ISDN lines.

Malicious Call Identification

Functionality to trace disturbing incoming calls on ISDN.

Number Secrecy on ISDN

Hiding caller information when making calls over ISDN.

Other Useful Features for Productivity

Reminders and Background Music

Setting time-based reminders and playing background music.

Doorphone and Intercom Functionality

Managing door access and establishing direct intercom calls.

Direct Inward System Access (DISA)

Making external calls via the company PBX from outside the office.

Account Number and Automated Attendant

Assigning call costs to accounts and using automated attendant systems.

Least Cost Routing (LCR)

Optimizing external call costs by selecting the cheapest routing.

Writing Text on the Phone

Accessories for Enhanced Functionality

Expansion Key Panels

Adding programmable keys to expand phone functionality.

Option Units

Installing optional functional units like extra bells or enhanced headsets.

Headset Usage

Connecting and using headsets with the Dialog 4224 and 3214 phones.

Useful Hints and Best Practices

External Line Connection Advice

Provides advice on connecting and using multiple external lines effectively.

Installation and Setup Guide

Dialog 4224 Operator Setup

Instructions for installing cables, stands, and key panels for the 4224 model.

Dialog 3214 Operator Setup

Instructions for installing cables, stands, and key panels for the 3214 model.

Installing Key Panels and Designation Cards

Steps for adding key panels and creating custom designation cards.

Wall Mounting and Telephone Placement

Guidance on wall mounting the phone and general placement advice.

Glossary of Terms

Abbreviated Number Dialling Definitions

Defines terms related to short dialing codes and number access.

Call Forwarding and Diversion Terms

Explains terminology related to call forwarding and diversion.

Message System Terminology

Defines key terms used within the phone's messaging system.

Security and Access Control Terms

Explains terms related to phone security and access control.

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