About the Splunk Edge Hub partner program
Splunk matches customers with a partner who handles Splunk Edge Hub transaction,
installation, and support.
Partner services
The partner provides the following Splunk Edge Hub services:
● Upon request, provides bumper guards and splash guards to protect ports
● Manually creates indexes for cluster environments.
● Creates Edge Hub app for dashboard viewing
● Creates and configures dashboards
○ Adds dashboard to Dashboard studio
○ Add threshold to sound sensor chart
○ Add temperature marker gauge graph
● Creates email, SMS, and Splunk mobile app alerts
Edge Hub Central (EHC)
EHC handles third party distribution, fulfillment, and marketing for Splunk Edge Hub hardware,
software, and solutions. EHC is an intermediary between Splunk and partners, which allows for
a direct relationship with hardware manufacturers. EHC assembles and markets Edge Hub
hardware and software bundles, and the partner transacts, installs, services, and supports
customers.
Customer support escalation
Customers can report issues with their Splunk Edge Hubs to their partners using the contact
info provided in their sales contract. The following describes the customer support escalation
process:
1. Customer logs case with partner.
2. Partner troubleshoots the issue.
3. If necessary, the partner will escalate to EHC or Splunk.
a. EHC troubleshoots hardware issues.
b. Splunk troubleshoots Splunk Edge mobile app, Splunk Secure
Gateway, Splunk App for Edge Hub and AR, data ingestion, and
Splunk platform issues.
To file an issue with your Splunk Edge Hub, contact your partner.
To troubleshoot Splunk Edge Hub yourself, see the Troubleshooting section of this document for
hardware instructions or Troubleshoot Splunk Edge Hub in the Splunk documentation website
for software instructions.
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General