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Troubleshooting Guide
Here are some solutions to problems you may encounter. If you need further assistance, please contact
our office at (806)360-9000.
PROBLEM: LED light on the remote blinks, but the component doesn’t respond.
POSSIBLE SOLUTIONS:
1. Try replacing the batteries. You will need two AAs.
2. The component may not be programmed into your remote.
3. The component may not be selected. To do so, simply press the STB, TV, DVD, or AUX
button.
PROBLEM: No Power.
POSSIBLE SOLUTIONS: The Power cord may be disconnected. Make sure that the Set Top Box is
plugged into a live electrical outlet.
PROBLEM: No Sound.
POSSIBLE SOLUTIONS: The Mute button may have been pressed on the Remote Control. Press
the Mute button to restore the sound and volume.
PROBLEM: No Picture.
POSSIBLE SOLUTIONS:
1. Check all cables.
2. If your TV is hooked up to coax cable, the TV may be on the wrong channel. Try going to
Channel 3 or 4.
PROBLEM: No Picture or Sound.
POSSIBLE SOLUTIONS:
1. The signal may not be reaching your TV. Make sure all the cables are connected
properly on the back of your Set Top Box and your TV.
2. Make sure your Set Top Box is turned on and displays a green light.
3. The TV may not be on the right channel to display input. Using the Remote Control for
the TV or if your TV has been programmed into the Set Top Box Remote Control, using
the Remote Control for the Set Top Box, make sure the TV is on the correct channel.
4. After trying solutions 1 & 2 and still no picture, you will need to reboot your system. To
do this, unplug the Set Top Box and plug it back in. It will take up to 5 minutes for your
system to restart.
PROBLEM: Picture is distorted.
POSSIBLE SOLUTIONS: The TV cable may be disconnected or loose. Make sure the cable is
tightened or reconnected.
PROBLEM: VCR will not record.
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