ADPRO iFT - Diagnostics and Troubleshooting; Log File Retrieval

ADPRO iFT Gateway Hardware Installation Manual
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12 Diagnostics
12.1 Log Files and Reports
IncaseofmajortroubleswiththeXOdevice,thesystemallowstogenerateanumberoflogfilesandreports.In
somecases,theHoneywellSupportDivisionmayaskyoutoactivateandcapturesomelogfilesandreportsthat
canbehelpfultoresolvetechnicalissues.
12.2 Retrieving Log Files
TheXOdevicecanoutputitsinternaltracebuffertoharddisktoallowloggingforlongerperiodswithoutlosingthe
data.Youneedtoenableloggingfirst.
Toenableloggingandretrievelogfiles,proceedasfollows:
1. Typethedevice’sIPaddressintheaddressbarofyourinternetbrowser,andadd/log.phptotheaddress.
Forexample:
http://10.0.0.10/log.php.
TheInternal Logging pageappears.Itdisplaysinstructionstoenablelogging.Ifloggingisnotyetenabled,
theLog list atthebottomofthepageisempty.