Appendix A Troubleshooting table
29
Anoxomat® III User’sGuide
Error Cause Solution
Anoxomat software does not
start up
Power breakdown or system was shut
down irregularly
Turn o system power, wait a few seconds and then turn
on the system again. Select the screen option “Retry
starting the Anoxomat,” the check box “Restore factory
defaults,” and then click OK
Error “Setting file is corrupted,
default settings are loaded”
As the error appears, press OK. The system restarts with
factory default settings. All laboratory-specific data (i.e.,
example, recipes, registrations, software activation
codes) need to be re-entered
Touchscreen does not
respond properly
Touching screen directly with fingers Use the soft-touch pen
The touchscreen needs recalibration
(the screen does not respond as
software tabs are selected)
Turn o the Anoxomat. Press and hold the start button
while turning on the Anoxomat. Follow the on-screen
instructions to recalibrate the touchscreen
Jar is not connected properly
(connection is not used)
Release the vacuum in the jar by pushing into the
snap-shut coupling using a pencil
Anoxomat has detected a
vacuum condition in the jar. The
jar has been partly processed
Before reconnecting the jar, pull the outer ring of the
snap-shut coupling downward
Misidentified samples Incorrect sample ID entered manually
Use barcode scanner to scan samples, or manually
recheck ID to reduce transcription errors
Software freeze and customer is
not sure whether the jar has
been processed
Software error
Restart the system, open jar, vent and recycle the jar to
make sure desired environment has been created
Wrong tank connected User error
When gas tank is replaced, incubate a quality control
plate before processing any patient sample to avoid any
loss of patient sample
Printer does not function
Power connection is loose Tighten connection
Serial cable is loose Re-seat connection
No communication with
external computer
Cable is unplugged Plug in cable
Ethernet cable is damaged Replace cable
Ethernet connector is damaged Service the instrument to replace connector
Barcode scanner does
not function
Cable is unplugged
Secure the cable. Note: If scanner does not function, you
can manually enter IDs and other relevant information
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