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Problems and Solutions
Poor Print Quality
(Refer to page 15 — Print Cartridge Operations).
1. Remove the print cartridge cover.
2. Remove the print cartridge from the scanner.
3. Gently wipe the silver nozzle plate of the cartridge with
a tissue. Inspect the plate to ensure all dust and lent
has been removed.
4. Replace the print cartridge and the print cartridge cover.
Make sure the print cartridge cover is securely seated
and locks into place.
Marks are Not Detected
Very light or thin pencil marks may not be recognized
by the sensors. If the marks are made in ink (blue, black or
other color) the scanner will not detect the marks. Mark over
the intended marks with a No. 2 pencil. If the marks appear
to be valid but are not recognized, try cleaning read sensors
and re-calibrating the scanner (refer to page 19 — Calibrating
Advantage).
Inconsistent Scoring
Check the marks that are being scored inconsistently.
Make sure the marks are dark and fi ll in the entire bubble
area. Check erasure marks for completeness. If you continue
to experience inconsistencies, clean the read sensors and
Troubleshooting . . .
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