4-2
Returning the oscilloscope to Agilent
Technologies for service
Before shipping the oscilloscope to Agilent Technologies, contact your
nearest Agilent Technologies oscilloscope Support Center (or Agilent
Technologies Service Center if outside the United States) for additional
details.
1 Write the following information on a tag and attach it to the
oscilloscope.
• Name and address of owner
• oscilloscope model numbers
• oscilloscope serial numbers
• Description of the service required or failure indications
2 Remove all accessories from the oscilloscope.
Accessories include all cables. Do not include accessories unless they are
associated with the failure symptoms.
3 Protect the oscilloscope by wrapping it in plastic or heavy paper.
4 Pack the oscilloscope in foam or other shock absorbing material and
place it in a strong shipping container.
You can use the original shipping materials or order materials from an Agilent
Technologies Sales Office. If neither are available, place 8 to 10 cm (3 to 4
inches) of shock-absorbing material around the oscilloscope and place it in a
box that does not allow movement during shipping.
5 Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In any correspondence, refer to oscilloscope by model number and full serial
number.
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