Chapter 6 79
In Case of Difficulty
Returning an Analyzer for Service
Returning an Analyzer for Service
Original Packaging
Before shipping, pack the unit in the original factory packaging materials if they
are available. If the original materials were not retained, see "Other Packaging"
(below).
NOTE Install the transportation disk into the diskette drive to reduce the possibility of
damage during transportation. If the original transportation diskette is not
available, a blank diskette may be substituted.
Other Packaging
CAUTION Analyzer damage can result from using packaging materials other than those
specified. Never use styrene pellets in any shape as packaging materials. They do
not adequately cushion the equipment or prevent it from shifting in the carton.
They cause equipment damage by generating static electricity and by lodging in
the analyzer louvers, blocking airflow.
You can repackage the analyzer with commercially available materials, as follows:
1. Attach a completed service tag to the analyzer.
2. Install the transportation diskette or a blank diskette into the disk drive.
3. Wrap the analyzer in antistatic plastic to reduce the possibility of damage
caused by electrostatic discharge.
4. Use a strong shipping container. The carton must be both large enough and
strong enough to accommodate the analyzer. A double-walled, corrugated
cardboard carton with 159 kg (350 lb) bursting strength is adequate. Allow at
least 3 to 4 inches on all sides of the analyzer for packing material.
5. Surround the analyzer with three to four inches of packing material and prevent
the analyzer from moving in the carton. If packing foam is not available, the
best alternative is S.D.-240 Air Cap™ from Sealed Air Corporation (Hayward,
California, 94545). Air Cap looks like a plastic sheet filled with 1-1/4 inch air
bubbles. Use the pink-colored Air Cap to reduce static electricity. Wrapping the
analyzer several times in this material should both protect the analyzer and
prevent it from moving in the carton.
6. Seal the shipping container securely with strong nylon adhesive tape.
7. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to assure
careful handling.
8. Retain copies of all shipping papers.
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