Service Guide E8364-90038 2-11
PNA Series Microwave Network Analyzers General Product Information
E8362C, E8363C, E8364C Agilent Support, Services, and Assistance
Agilent Support, Services, and Assistance
Information on the following topics is included in this section.
• “Service and Support Options”
• “Contacting Agilent”
• “Shipping Your Analyzer to Agilent for Service or Repair”
Service and Support Options
The analyzer’s standard warranty period is one-year from the time of initial delivery. All repairs require the
analyzer to be shipped to the nearest Agilent Technologies service center. Extended warranty periods can be
purchased with the initial product purchase.
There are many other repair and calibration options available from the Agilent Technologies support
organization. These options cover a range of service agreements with a variety of time frames. The following
support products with their associated options are available for purchase with the initial product purchase.
• R1280A Return to Agilent Warranty and Service Plan
Options are available to extend the warranty period to three or five years.
• R1282A Return to Agilent Calibration Plan
The analyzer is delivered with a one-year calibration certificate. Options are available to have Agilent
Technologies provide three or five year calibration coverage (perform the annual calibration two or four
times). Options for basic calibration or ISO 17025 or ANSI Z540 standards compliant calibrations are
available. After calibration, the analyzer will be returned with a calibration label, a calibration certificate,
and the calibration data.
• R1288A Return to Agilent On-Site Warranty and Service Plan
Same as R1280A, but the service is provided at the customer site.
• R1298A Return to Agilent On-Site Calibration Plan
Same as R1282A, but the service is provided at the customer site.
For more information on these and other service, please visit http://service.tm.agilent.com/infoline/ or
refer to “Contacting Agilent” on page 2-12. If the warranty or calibration plan period has expired, these
services are available on a per-incident basis. Visit this InfoLine web site or contact Agilent to obtain a
quote.
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