7.29 CONTACTING YOUR ADMINISTRATOR ................................................................................................... 56
8 'MEET ME' CONFERENCE........................................................................................................................... 57
8.1 INITIATE A 'MEET ME' CONFERENCE ...................................................................................................... 57
8.2 JOIN A 'MEET ME' CONFERENCE ............................................................................................................ 57
9 ACD: AGENT SET/ SUPERVISOR STATION ................................................................................................... 58
9.1 AGENT SET ........................................................................................................................................... 58
9.2 OPEN AN AGENT SESSION (LOGON) – AGENT SET ................................................................................ 58
9.3 ACD APPLICATION WELCOME SCREEN – AGENT SET ............................................................................ 58
9.4 CLOSE AN AGENT SESSION (LOGOFF) .................................................................................................. 59
9.5 SUPERVISOR STATION .......................................................................................................................... 59
9.6 OPEN A SUPERVISOR SESSION (LOGON) ............................................................................................... 59
9.7 PROCESSING GROUP- SUPERVISOR ENTRY/WITHDRAWAL ..................................................................... 59
9.8 SUPERVISION OR ACCEPTANCE OF AN ASSISTANCE REQUEST ............................................................... 60
9.9 CLOSE A SUPERVISOR SESSION ............................................................................................................ 60
10 USE THE TELEPHONE IN SIP OR 'SAFE ' MODE ............................................................................................ 61
10.1 MAKING A CALL .................................................................................................................................. 61
10.2 MAKE A CALL USING THE PERSONAL PHONE BOOK ............................................................................. 61
10.3 REDIALING THE LAST NUMBER DIALED ................................................................................................ 61
10.4 RECEIVING A CALL .............................................................................................................................. 62
10.5 MAKING A SECOND CALL DURING A CONVERSATION ............................................................................ 62
10.6 ANSWERING A SECOND CALL DURING A CONVERSATION ..................................................................... 63
10.7 PLACING A CALL ON HOLD (HOLD) ...................................................................................................... 63
10.8 SWITCHING BETWEEN CALLS (BROKER CALL) ..................................................................................... 63
10.9 TRANSFERRING A CALL ...................................................................................................................... 63
10.10 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) .................. 64
10.11 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU ............................................................................ 64
10.12 ADJUST AUDIO VOLUME .................................................................................................................... 64
10.13 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) ................................................. 64
10.14 ADJUSTING THE AUDIO FUNCTIONS ................................................................................................... 65
10.15 SELECTING LANGUAGE ..................................................................................................................... 66
10.16 SENDING DTMF SIGNALS ................................................................................................................. 66
11 ACCESSORIES ........................................................................................................................................... 67
11.1 HEADSETS .......................................................................................................................................... 67
11.2 CONFERENCE MODULE ....................................................................................................................... 67
11.3 EHS INTERFACE ................................................................................................................................. 67
12 GUARANTEE AND CLAUSES ....................................................................................................................... 68
12.1 SAFETY INSTRUCTIONS ....................................................................................................................... 68
12.2 REGULATORY STATEMENTS ............................................................................................................... 69
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