User Manual
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3.20 Contacting your administrator (Technical support)
If necessary you may need to contact your administrator.
Before contacting your administrator, make sure you have information such as your phone's codes and
software version to hand.
3.20.1 Date code / Technical code
The codes are located on the back of the phone, next to the connectors. This
label is an example and does not represent the one placed on your phone.
• PN: Technical code.
• SN: Date code.
3.20.2 Software version
Two versions of software can be installed in the desk phone: NOE IP and NOE TDM softwares.
The software version can be viewed on the phone by following this path:
• Use one of the following:
o Open the user local menu: reach the 'Menu' page Settings Phone Local Menu About
Software
o Reach the 'Menu' page Settings Options Version (this feature depends on your system).
This information is available in the QR code which can be scanned with any mobile phone.
3.20.3 Hardware model
The hardware model can be viewed on the phone:
• Open the user local menu: reach the 'Menu' page Settings Phone Local Menu About
Hardware (If available on your phone).
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