About Your Kindle
26 SECTION 5 ─ Tips and Troubleshooting
The Wireless Connection
Q: Why can’t I establish a connection to the network?
A: Make sure the wireless switch on the back of your
Kindle is in the ON position. Next, check the wireless
signal strength by going to the Home screen menu,
and selecting “Settings.” You need at least one bar of
signal strength to establish a wireless connection.
Resetting Your Kindle
Q: My Kindle isn’t responding when I press the keys or
buttons. What should I do?
A:
Resetting your Kindle will resolve most problems of
this sort. Remove the back cover, and use a paper clip
or another small object to press the Reset button.
(This button is shown in “Bottom View of Kindle” earlier
in this guide.)
Security Concerns
Q: I forgot my password. What should I do?
A: Amazon Customer Support will be able to help you
with that (see “Customer Support” at the end of this
section).
Q: I lost my Kindle. How do I cancel my account?
A: Amazon Customer Support will be able to help you
with that (see “Customer Support” at the end of this
section).
Text Size
Q: Why can’t I change the text size in the menus?
A: The text size feature is only available when you using
the Reader function or the Browser function. (For more
information, see the Kindle User’s Guide.)
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