About Your Kindle
28 SECTION 5 ─ Tips and Troubleshooting
The USB Connection
Q: When I connect Kindle to my computer with the USB
cable, my computer does not recognize Kindle.
A: First, make sure your Kindle is in the ON position.
Then verify that your USB cable is inserted correctly in
your Kindle and in your computer USB port. Finally,
reset your Kindle, and wait until it finishes starting up.
(See “Resetting Your Kindle” earlier in this section.)
Q: I transferred some content from my computer to my
Kindle, and now I can’t find it on my Kindle.
A: If you transferred the content using the Kindle
Companion (Windows only), make sure your PC isn’t
displaying an error message. If you believe the file was
successfully transferred to your Kindle, reset your
Kindle and wait until it finishes starting up. (See
“Resetting Your Kindle” later in this section.)
If you transferred the content directly to your Kindle
mounted as a drive on your computer desktop, make
sure the file format of the transferred item is supported
by Kindle. Formats natively supported
are: .AZW, .PRC, .MOBI, .MP3, .AA and .TXT.
Also, make sure that you placed the file in the
appropriate folder. All of your reading content should
go into the “documents” folder, and all of your .MP3
files should go into the “music” folder.
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