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• Web access may be setup incorrectly.
• The username or password may be incorrect.
7. Web Access live view is only displaying a static picture.
8. Below are a few possible reasons why this may be occurring:
• The network speed is not enough to transfer video data via web access.
• The client PC may have limited resources.
• Multicast mode may be causing this issue.
• A privacy mask or screensaver may be enabled.
• The logged in user may not have enough rights to monitor real-time playback.
• The camera’s local video output quality is not enough.
9. The camera is unable to connect to WiFi.
Below are a few possible reasons why this may be occurring:
• The network is not stable.
• The WiFi settings in the camera are not configured.
• Interference from obstructions between camera and router.
• The distance is too far for the camera to connect.
10. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
• An alarm may be setup incorrectly.
• An alarm output may have been manually opened.
• There may be an error in the camera’s firmware.
11. Alarms are not working.
Below are a few possible reasons why this may be occurring:
• The alarm is not setup correctly.
• The alarm cable is not connected correctly.
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm device.
12. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
• The media player software on the PC may not be able to read the file format.
• The PC may not have DirectX 8.1 or higher.
• The PC may not have Windows XP or higher.
Glossary of Terms
• Alarm Delay – The gap in time between alarm activation and Relay alarm activation.
• Alternate Gateway – The node on the computer network that the network software uses when an IP address does
not match any other routes in the routing table, and when the default gateway is not available.
Anti-Dither – This time value controls how long the alarm signal lasts. The values in this field can range from 5 to
600 seconds. Based on motion detection, a buzzer can go off, a tour can begin, a snapshot can be taken, or the
camera can begin recording.
• DDNS – Stands for Dynamic Domain Name System. DDNS is a method of automatically updating a name server in
the Domain Name System (DNS), often in real time, with the active DNS configuration of its configured hostnames,
addresses or other information.
• Default Gateway – The node on the computer network that the network software uses when an IP address does
not match any other routes in the routing table.
• DHCP – Dynamic Host Configuration Protocol is a network protocol that enables a server to automatically assign an
IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network.
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