Troubleshooting
27
3.8 Factory Assistance
AMETEK Drexelbrook can answer any questions about
ThePoint series instrument. Call Customer Service at
+1 215 674-1234.
If you require assistance and attempts to locate the problem
have failed:
Contact your local Drexelbrook representative,
Telephone the Service department toll-free:
• +1 215 674-1234
FAX: Service Department + 215-443-5117
E-mail: drexelbrook.service@ametek.com
Please provide the following information:
• Instrument Model Number
• Sensing Element Model Number and Length
• Original Purchase Order Number
• Material being measured
• Temperature
• Pressure
• Agitation
• Brief description of the problem
• Checkout procedures that have failed
3.9 Field Service
Trained eld servicemen are available on a time-plus-expense
basis to assist in start-ups, diagnosing difcult application
problems, or in-plant training of personnel. Contact the service
department for further details.
3.10 Customer Training
Periodically, AMETEK Drexelbrook instrument training
seminars for customers are held at the factory. These sessions
are guided by Drexelbrook engineers and specialists, and provide
detailed information on all aspects of level measurement,
including theory and practice of instrument operation. For
more information write to:
AMETEK Drexelbrook, Communications/ Training Group
or call 215-674-1234.
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