Ametek Reichert XCEL 255 - Warranty; Warranty Terms and Claims Procedures

23
15120-101 Rev. D
This product is warranted by Reichert Technologies against defective material and workmanship under
normaluseforaperiodofoneyearfromthedateofinvoicetotheoriginalpurchaser.(Anauthorizeddealer
shall not be considered an original purchaser.) Under this warranty, Reichert’s sole obligation is to repair or
replace the defective part or product at Reichert’s discretion.
This warranty applies to new products and does not apply to a product that has been tampered with, altered
in any way, misused, damaged by accident or negligence, or which has had the serial number removed,
altered or effaced. Nor shall this warranty be extended to a product installed or operated in a manner not in
accordance with the applicable Reichert instruction manual, nor to a product which has been sold, serviced,
installedorrepairedotherthanbyaReichertfactory,TechnicalServiceCenter,orauthorizedReichert
Dealer.
Lamps, bulbs, charts, cards and other expendable items are not covered by this warranty.
All claims under this warranty must be in writing and directed to the Reichert factory, Technical Service
Center,orauthorizedinstrumentdealermakingtheoriginalsaleandmustbeaccompaniedbyacopyofthe
purchaser’s invoice.
This warranty is in lieu of all other warranties implied or expressed. All implied warranties of merchantability
ortnessforaparticularuseareherebydisclaimed.Norepresentativeorotherpersonisauthorizedtomake
any other obligations for Reichert. Reichert shall not be liable for any special, incidental, or consequent
damages for any negligence, breach of warranty, strict liability or any other damages resulting from or
relating to design, manufacture, sale, use or handling of the product.
PATENT WARRANTY
Ifnotiedpromptlyinwritingofanyactionbroughtagainstthepurchaserbasedonaclaimthatthe
instrument infringes a U.S. Patent, Reichert will defend such action at its expense and will pay costs and
damages awarded in any such action, provided that Reichert shall have sole control of the defense of any
such action with information and assistance (at Reichert’s expense) for such defense, and of all negotiation
for the settlement and compromise thereof.
PRODUCT CHANGES
Reichert reserves the right to make changes in design or to make additions to or improvements in its
products without obligation to add such to products previously manufactured.
CLAIMS FOR SHORTAGES
We use extreme care in selection, checking, rechecking and packing to eliminate the possibility of error. If
any shipping errors are discovered:
1. Carefully go through the packing materials to be sure nothing was
inadvertently overlooked when the unit was unpacked.
2. Call the dealer you purchased the product from and report the
shortage. The materials are packed at the factory and none
should be missing if the box has never been opened.
3. Claimsmustbeledwithin30daysofpurchase.
CLAIMS FOR DAMAGES IN TRANSIT
Our shipping responsibility ceases with the safe delivery in good condition to the transportation company.
Claims for loss or damage in transit should be made promptly and directly to the transportation company.
If, upon delivery, the outside of the packing case shows evidence of rough handling or damage, the
transportation company’s agent should be requested to make a “Received in Bad Order” notation on the
delivery receipt. If within 48 hours of delivery, concealed damage is noted upon unpacking the shipment
and no exterior evidence of rough handling is apparent, the transportation company should be requested to
make out a “Bad Order” report. This procedure is necessary in order for the dealer to maintain the right of
recovery from the carrier.
Warranty