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14 Troubleshooting
Noisy operation
Clean the Filters and empty the Dust Canister
Check for partial blockages and unblock.
Suction Not Strong
Clean the Filters and empty the Dust Canister.
Check for blockages and unblock
Check that the Suction Relief Valve on the hose handle
is closed.
Over-heating / Stopping
Clean the Filters, empty the Dust Canister, check for
blockages and unblock then allow it to cool for
approximately 1 hour before trying to restart.
Floor Brush hard to push
Due to the strong suction of your vacuum cleaner, it
may be difficult to push, especially over thick carpet.
Rather than forcing the Floor Brush, lift the Floor Brush
momentarily to allow air to flow into the vacuum
releasing the built-up suction pressure, then continue
vacuuming.
The Floor Head brush may be extended when using
on a carpet. Retract the brush.
Slide open the vacuum Suction Relief Valve located on
the hose handle. This will reduce suction to the floor
head.
Static Shock
In some rare instances, one or two users may feel an
electric discharge when touching or using the vacuum
cleaner during or after use. This is a well-known
phenomenon
of Static Electricity discharge that
happens mostly when the user vacuums a synthetic
fibre carpet or other synthetic surfaces. It can also be
more prevalent in dry and cool environments. Although
the feeling of the Static Electricity can be unpleasant
for the user, it is not dangerous and is not a fault of the
vacuum cleaner. If this static discharge is a problem
for the user, the user could try wearing insulating
footwear during vacuuming (i.e. rubber or leather
soles), or increase the humidity / heat level in the
surrounding environment or both.
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