Smart-UPS SRC 5000/6000/8000/10000 VA14
Troubleshooting
Use the table below to solve minor UPS installation and operation problems. Refer to the APC Web site,
www.apc.com for assistance with complex UPS problems.
Problem and Possible Cause Solution
UPS does not turn on
Battery not connected properly Check that the battery connectors are fully engaged.
The ON/OFF button was not pressed. Press the ON/OFF button once to power the UPS and the connected equipment.
The UPS is not connected to the utility
power supply.
Check
that the power cable from the UPS to the utility power supply is securely
connected at both ends.
There is a very low or no
utility voltage.
Check the utility power supply to the UPS and plug in a table lamp. If the light is
very dim, the utility voltage should be checked.
The UPS does not turn on
The ON/OFF button was not pressed. Press the ON/OFF button once to turn the UPS off.
Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
UPS beeps occasionally
This is Normal UPS operation with
the use of a battery.
None. The connected equipment is protected by the UPS.
UPS does not provide expected backup time
The UPS battery(s) are weak due to a
recent outage or battery(s) are near the
end of their service life.
Charge the battery(s). Batteries require recharging after extended outages.
Batteries wear faster when put into service often or when operated at elevated
temperatures. If the battery(s) are near the end of the predicted service life,
consider a battery replacement (s)even if the Replace Battery LED is not
illuminated.
Front panel LEDS flash sequentially
The UPS has been shut down remotely
through software or an optional
accessory card.
None. The UPS will restart automatically when utility power returns.
All LEDS are off and the UPS is plugged into a wall outlet.
The UPS is shut down and the battery
is discharged from an extended outage.
None. The UPS will return to normal operation when the power is restored and
the battery has a sufficient charge.
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