For further information and advice refer to Smart Installation Guide or contact the
Aqualisa Customer Helpline.
Temperature too
low - Controller
temperature ready
display does not
stabilise
Hot water supply
issue
Check another hot water outlet to ensure that
hot water is available.
Mixed water supplies Water supplies MUST be from the same source:
MUST NOT be gravity hot and mains cold.
Unbalanced water
supplies
For mains fed systems the cold and hot feeds
should be as evenly balanced as possible -
especially for HP unvented systems.
Combination boiler
unable to meet demand
See same cause in 'Fluctuating Water
Temperature' symptom.
Temperature too
hot
Seasonal conditions In the warmer months, the mains water
temperature can rise to ambient level. The Aqualisa
SmartValve
TM
always blends a mix of both hot and
cold supplies therefore the output temperate at
fully cold (controller setting) will always be higher
than the incoming cold water supply.
Seasonal conditions
(gravity fed systems
only)
For installations which utilise a cold water
storage supply (gravity fed system), the ambient
temperature in the loft can rise to above 40ºC.
In turn, this warms the stored water. Check by
running a cold tap that is supplied from the water
storage. N.B. Kitchen taps are normally fed from
the mains water system.
Maximum temperature
setting is not to your
preference
Settings need
adjusting
Refer to section 'Temperature too low', possible
cause 'Logic module setting too low'
Controller remains
illuminated after
switching shower o
Poor cable
connection
Check data cable connections are making good
contact, are fully inserted and that there is no
visible damage.
Water flows from
incorrect outlet
(divert models only)
Primary outlet setting
not configured
Refer to section: Diverter Controller Matrix in
the Smart Installation Guide.
Flow will
not switch
between outlets
Communications
issue
Check that 2m patch lead is connected
between Aqualisa SmartValve
TM
and diverter.
Refer to Wiring Diagram Section in the Smart
Installation Guide.
Water dripping
from outlets after
use
Water retention in
shower heads
Refer to page 6.
Descale shower heads to clear spray jets.
High pressure
(unvented) water system
requires servicing
Check user guide of hot water system to verify
symptoms and where required arrange for
servicing.
Flow shuts o
by itself
Maximum run time
exceeded or end of
duration reached in app
timer setting
Refer to pages 4, 5 and 10.
Need Help?
Have you Registered?
You can find Frequently Asked
Questions at aqualisa.co.uk
Speak to our Customer Service
team on 01959 560010
Use Live Chat at
aqualisa.co.uk
Or email us at
enquiries@aqualisa.co.uk
All our products are manufactured to the highest standards. In the unlikely
event that something goes wrong, we want all our customers to be protected,
which is why we give you a totally free of charge 1 year parts and labour
guarantee*. You can easily increase your FREE guarantee to 5 years simply by
registering your product. Please keep your receipt to validate your guarantee.
Please see our website for full terms and conditions.
Register your guarantee instantly at
aqualisa.co.uk/guarantee
Register your guarantee
0800 408 4243
*Subject to terms and conditions
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