14
Troubleshooting
e modem is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly
at both ends? If you plugged the power cord into a power strip,
make sure the strip is switched on. Avoid using an outlet controlled
by a wall switch, if possible. Finally, check the fuse or circuit
breaker panel.
I’m not getting on the Internet (all connections).
It may take more than 30 minutes to establish a connection the
first time you power up your modem, especially when many people
are online. Always leave your modem plugged into AC power and
connected to the cable system. Check the front panel lights:
· The Power and Online lights should be on.
· If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be tight. The coax
cable should not be pinched, kinked or bent sharply — any of these
can cause a break or short in the cable (you may need to replace the
cable). If you have one or more splitters between the modem and
CATV outlet, remove the splitters and connect the modem directly to
the outlet.
Proceed to the Ethernet or wireless solutions (next page)
if necessary.
I’m not getting on the Internet (Ethernet).
If you are using a hub, is the hub turned on? Are you using the right
type of Ethernet cable? Use the supplied cable for direct connection
to a computer; use a cross-over cable for connection to a hub.
Press the Reset button on the back of the modem.
A misconfiguration could lock out all access to the modem router. If
you think this has happened, see Resetting the Router to Factory
Defaults on Page 13.
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