Getting Service
Before trying to use your new Cable Modem, contact your local cable company to
establish an Internet account. When you call, have the following information ready:
• the Cable Modem serial number and MAC addresses of the unit (printed on
a sticker on the bottom of the Cable Modem)
• the model number of the Cable Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Cable Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
Touchstone CM820 Cable Modem User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
10
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