I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet
cable? Use the supplied cable for
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Cable Modem.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Cable Modem is connected to a LAN (Local Area Network), either di-
rectly or through a firewall, other communications on the LAN may slow
down your connection.
To test your network speed, try an online test such as
http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
Touchstone CM820 Cable Modem User’s Guide
Safety
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
41
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