Arris Touchstone TM804G - Battery Mismatch Issues; Wiring Problems; Normal Operation Indicator Patterns

Chapter 7: Using the Telephony Modem
Release 8 STANDARD 1.1 August 2016 Touchstone TM804G Telephony Modem User Guide
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved. 34
Battery Mismatch
If the Telephony Modem alternates flashing the Battery light and all other lights, the installed
battery is incompatible with the Telephony Modem. Remove the battery and install one of the
batteries described in Battery Installation and Removal (page 16).
Wiring Problems
If the Telephony Modem begins flashing all its lights for more than 10 seconds, this indicates a
problem with the telephone wiring — the red and green wires may be shorted (touching), or
there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds,
disconnect the telephone lines from the Telephony Modem, then call a wiring technician for
assistance.
Patterns: Normal Operation
The following table shows light patterns during normal operation.
Mode Power US/DS Online Link Tel 1/2/3/4 Battery
AC Power On Yellow
1
=
Connected
to the
Internet
(high
speed)
Green
1
=
Connected
to the
Internet
(ultra-high
speed)
Flash =
Not
connected
to the
Internet
On =
Internet
available
Off =
Internet
not
available
Yellow
1
=
Connected to
the Internet
(high speed)
Green
1
=
Connected to
the Internet
(ultra-high
speed)
Flash = Not
connected to
the Internet
Off =
Computer not
connected
On = On-hook
Flash = Off-
hook
Off = disabled
On = Battery
good or low
Off = Battery
missing or
MTA not
registered
Flash =
Battery bad
No AC
Power
Battery
Installed
Flash Off Off Off On = On-hook
Flash = Off-
hook
Off = disabled
Off = Battery
power
Flash =
Battery bad
or low
No AC
Power
No Battery
Off Off Off Off Off Off