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ARTEX 8708 - 9 Troubleshooting Guide

ARTEX 8708
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Y1-03-0273 Rev. D A3-06-2825 Handheld Test Set Operations Manual
Company Confidential Page 22
9. Troubleshooting Guide
SYMPTOM
LIKELY CAUSE
ACTION
Meazura is “locked” up,
programs will not
respond.
Various
Perform “soft reset” by holding
down both the power and backlight
keys simultaneously will perform a
soft reset; the Meazura stops what
it was doing and restarts. All
applications and data stored in the
handheld are retained.
Meazura will not
respond to “soft reset”
Various
Perform” hard reset” by doing a
soft reset but keeping the power
key held down until the Palm
Powered® logo appears. A
confirmation message is displayed
asking the user to confirm the hard
reset, whereby pressing the up
arrow key will proceed with the
process. A hard reset does
everything a soft reset does but
also erases all programs, data,
patches and user information.
Meazura will not power
on
Dead battery
Charge battery for at least 2 hours
Meazura will not reset
(either “soft” or “hard”)
Defective Meazura unit
Return unit to Artex
Meazura will not power
on with known good
battery
Defective Meazura unit
Return unit to Artex