TD 92477EN
15 June 2012 / Ver. G
User Manual
Ascom d62 DECT Handset
73
14 Troubleshooting
This section contains information on how to solve common operational problems, and
warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve
the problem, contact your system administrator.
If others have similar problems, there may be a system error.
Operational Problems
Fault Probable cause Action or comment
No display The battery level is low or the
handset is defective.
Charge the battery or contact
system administrator.
No ringing The sound off icon is on, or ring
volume set to silent, or the
handset is defective.
Long press the Sound off key,
or increase volume, or contact
system administrator.
Not possible to mute
handset by long
pressing Sound off key/
Mute button.
Not possible to set the
ring volume to "Silent".
Handset, with In
Charger > Other
actions>Sound off
enabled, is not muted
when placed in charger.
A handset restriction preventing
the user to silence the handset.
Enable the parameter Possible
to turn off sound see
Configuration Manual, Ascom
d62 DECT Handset, TD
92639EN.
Not possible to switch
off handset by long
pressing the On-hook
key.
Handset, with In
Charger > Other
actions> Switch off
enabled, is not switched
off when placed in
charger.
A handset restriction preventing
the user to switch off the handset.
Disable the parameter Prevent
switch off, see Configuration
Manual, Ascom d62 DECT
Handset, TD 92639EN.