ASCOM Myco 3 - Page 48

Troubleshooting Scenarios
TROUBLESHOOTING GUIDE
Ascom Myco 3
The buttons on the headset does
not work as intended.
An Android compatible headset
is not used.
Make sure that an Android
compatible 3.5 mm headset is
used.
An iPhone compatible headset is
used.
Switch to an Android compatible
headset (iPhone headsets differ
in hardware from Android
compatible headsets).
Dirt inside the 3.5 mm connector
of the headset adapter.
Disconnect the adapter from the
handset and carefully clean out
dirt from inside the 3.5 mm
connector. Use a toothpick or
another object of the same size
and shape in wood or plastic (not
metal).
NFC
Fault Probable Cause Action
The handset cannot read the
NFC tag.
NFC functionality is not enabled
on the handset.
Enable NFC on the handset
under Settings > Connected
devices > NFC.
The handset is further away from
the tag than 2-4 cm.
Place the handset closer to the
NFC tag.
The back of the handset is not
facing the NFC tag.
Turn the handset around.
The handset cannot read the
NFC tag.
The handset is not unlocked with
the screen lit up.
Make sure that the handset is
unlocked and that the screen is
lit up.
The handset is not using an
original Ascom Myco 3 battery.
The NFC antenna is built into the
original Ascom Myco 3 battery.
Make sure to use an original
Ascom Myco 3 battery to be able
to use the NFC functionality.
The NFC antenna may stop
working due to dirt on the battery
contacts.
Clean the battery contacts on
Ascom Myco 3 and/or the battery.
42
TD 93297EN / 19 December 2019 / Ver. B
Headset
Fault Probable Cause Action