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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com, or call 1 (800)
222-3111; in Canada, call 1 (866) 288-4268.
My telephone
does not work
at all.
• Make sure the battery pack is installed and charged
correctly (see page 6). For optimum daily performance,
return the cordless handset to the telephone base after
use.
• Make sure the power adapter is securely plugged into an
outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Unplug the unit’s electrical power. Wait for approxi-
mately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and base to synchronize.
• Charge the battery in the cordless handset for at least
16 hours.
• Remove and re-insert the battery. If that still does not
work, it may be necessary to purchase a new battery
pack.
• Disconnect the telephone base from the modular jack
and plug in a working telephone. If this telephone does
not work, the problem is probably in the wiring or the
local service. Call the local telephone company.
LOW BATTERY
is displayed on
screen
• Place the handset in the base or charger for recharging.
• Remove and re-install the battery and use it normally
until fully discharged, then recharge the handset on the
telephone base or charger for 16 hours.
• If the above measures do not correct the problem, the
battery may need to be replaced.
The battery
does not charge
in the handset
or the handset
battery does not
accept charge
• Make sure the handset is placed in the telephone base
or charger correctly. The CHARGE light on the telephone
base or charger should be on.
• If the cordless handset is in the charger or in the tele-
phone base but the CHARGE light is not on, refer to The
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