Calling Group Overview
1
A calling group is a team of agents who handle the same
kinds of calls. Usually, these calls are not meant for any
particular agent and can be handled by anyone in the group.
Calling Group Capacity
Your system may have as many as 32 calling groups with up
to 20 agents per group. An agent can be a member of only
one group, and the total number of agents cannot exceed
144, which 16 the maximum number of telephones allowed in
the communications system.
Calling Group Overview 1-1
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