About This Guide
The MERLIN LEGEND
TM
Communications System supports
the use of calling groups to distribute a high volume of
incoming calls. A calling group consists of a number of
people (referred to as agents) who perform a similar job, such
as sales or customer service. This guide is for the supervisor
of a calling group.
a supervisor or agent and explains how these telephones are
programmed and used.
It describes the telephones used by either
For information on standard features available on your
telephone, or for instructions and codes specific to your
company, see your system manager. He or she is a co-worker
responsible for managing the system.
About This Guide
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