Calling Group Supervisor Activities
Entering and Exiting
Supervisor Mode
Your telephone can operate as either a supervisor telephone
or a normal telephone.
In the supervisor mode, the lights next to each
Agent
button
show agent status (available or unavailable) so you know who
is available for incoming calls. When your telephone is in the
normal mode, these lights show whether or not agents are
using their telephones.
In the supervisor mode, you can use the
Agent Status
buttons to change the status of agent phones. In normal
mode, you cannot change agent status.
Unless you are a backup calling group supervisor, you should
always leave your telephone in supervisor mode to avoid a
slight delay when switching modes.
If the system loses power while your telephone is in
supervisor mode, it automatically returns to supervisor mode
when the system starts up.
4-2
Entering and Exiting Supervisor Mode
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